Effective Date: 08-09-2025
New Heights Electrical Technologies (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following personal information when you interact with us:
Name
Phone number
Email address
Property address
Details about your service enquiry (e.g. number of alarms required, installation needs)
We may also collect non-personal information such as website usage statistics, device information, and cookies.
2. How We Use Your Information
Your personal information is used only for purposes directly related to our services, including:
Providing free quotes and booking services
Contacting you about your enquiry or service
Issuing smoke alarm compliance certificates
Processing payments and sending receipts
Sending important updates about your installation, warranty, or compliance requirements
Meeting our legal obligations under Queensland smoke alarm legislation
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your information only with:
Licensed electricians and authorised staff who need it to complete your service.
Business service providers who assist us in delivering our services (for example: Brainiac Digital Marketing, who manage our website and funnels, as well as payment processors, IT providers, and email/SMS platforms).
Government or regulatory authorities where required by law.
All service providers are required to keep your information secure and use it only for the purpose of delivering services on our behalf.
4. Data Storage and Security
Your personal information is stored securely in our business systems.
We take reasonable steps to prevent loss, misuse, or unauthorised access.
While we use best-practice measures, no online system can be guaranteed 100% secure.
5. Cookies and Analytics
Our website and funnels may use cookies, pixels, and analytics tools (e.g. Google Analytics, Meta Pixel) to improve performance and measure marketing results. You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
You have the right to:
Request access to the personal information we hold about you
Ask for corrections if your information is inaccurate
Request deletion of your information where legally permitted
Opt out of marketing communications at any time
To exercise these rights, contact us using the details below.
7. Links to Other Websites
Our funnels and website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
New Heights Electrical Technologies
0431 387 684
[email protected]